Episode 13: Two Hosts and A Cloud, Ecosystems, and The Value of Software

This week’s guest is Brian Gracely, co-host of The Cloudcast, Technologist, Analyst and IT Consultant.

Brian Gracely is no stranger to both Technology, Business and The Cloud. He attended Wake Forest University where he got a BS in Business Administration as well as a MBA in Global Strategy, International Business and Information Technology. In addition, he has worked with many big players in the IT space including Cisco, NetApp, and EMC.

In his own words: “Somewhere near the intersection between new technologies and new business models, you’ll find me. Take complex new technologies, figure out the future business opportunities, connect the dots across the industry, simplify it and explain it to people in suits or t-shirts.”

He is also the co-founder of The Cloud Cast Media which includes an award winning weekly podcast which covers technology industry trends such as Cloud Computing, Mobile, Internet of Things, SDN, Big Data and Social Media.

He can be found on Twitter @bgracely and you can follow their podcast @thecloudcastnet

We will be discussing a macro-level view at The Cloud, How it’s evolved and where the industry is headed.

After listening to this episode you will learn:

  • How Brian got started in Tech and learned what he knows
  • Brian’s definition of The Cloud and the Ecosystem
  • The future of the Cloud and where we’re heading in the space
  • How there is a shift from solely doing IT in-house to options outside of organizations
  • How there is a fear around someone else managing your data
  • How Brian and Cisco discovered massive economic efficiencies in Cloud computing
  • About the Cloud as an accelerator, cost reducer and improver of experiences for end users
  • Automation as a critical benefit of Cloud computing
  • How the value  of Cloud Computing is leveling the playing field for Developed and Developing Countries
  • How Open Source communities are a significant part of the Technological shift we are seeing

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Further Reading and Resources

Episode 12: The Break-Fix Era, Selling SpamSoap, The Future of MSPs and IT Services

David Bryden, CEO and founder of Stonehill Technical Solutions
David is no stranger to IT both on the hardware and software side. Initially, he wrote software for Boeing but realized he was missing personal interaction and the ability to help people.
He then worked for a company that was doing hourly break-fix type of work. After this, he started a company called SpamSoap with 4 other partners which they grew, developed, and sold in 2006.
In 2007, StoneHill Technical Solutions was founded. During the process of deciding what to do, he had various people coming to me for technology guidance and advice.
David had a moment of realization – knowing he could help businesses better leverage technology for growth and success by helping provide strategy and leadership. Since then StoneHill has been awarded World’s Top 501 Managed Service Providers (MSPs) two years in a row.
David loves what he does and is excited to get out of bed every morning and help “so that others may prosper.”
After listening to this episode you will learn:
  • How David Taught Himself Basic Networking Skills
  • Why David went from Writing Software to Managed IT Services
  • The State of Email When David Started His Company
  • The Emergence of SpamSoap and its Subsequent Sale
  • The Future of MSPs and IT Services
  • Why Many Organizations Are Reticent to Make the Leap into IT
  • The Future outlook of The Cloud

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Further Reading and Resources

SpamSoap – http://www.spamsoap.com/

Stonehill Technical Solutions – https://www.stonehilltech.com/

Episode 11: South Bay Foodies, Linux Engineering, Designing Microprocessors, Azure and AWS

Michael Jenkins, Linux Engineer, Host of South Bay Foodies

Today’s guest this week is Michael Jenkins, Linux Engineer and implementer of Cloud services. Michael has a BS and MS in Computer Engineering from Iowa State University. He has worked for Toyota where he managed the whole shebang, building their Cloud environment from scratch including Amazon Web Services (AWS), EC2 and S3 offerings.

In addition, Michael has utilized Azure and Rackspace among other Cloud vendors depending on the needs of the organization he works with. Today Michael works as a Linux Engineer for Advanstar and also hosts his own podcast called South Bay Foodies based out of Manhattan Beach, CA.

We will be discussing the various Cloud offerings out there, some advantages and disadvantages as well and their specific functions for organizations.

After listening to this episode you will learn:

  • How Michael learned what he knows and got to where he is
  • The Difference between an Application Engineer and Software Programmer
  • Michael’s Definition of The Cloud
  • The differences between Microsoft Azure and Amazon Web Services (AWS)
  • The uses of various platforms and how they benefit organizations
  • What excites Michael about the Cloud and its future

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Further Reading and Resource

Episode 10: The Implications of The Hillary Clinton Email Scandal, an FBI Subpeona, Platte River Networks and Datto

In this episode we explore the possibilities and implications of the Hillary Clinton Email Scandal.

CharlesWeaver

Charles Weaver, CEO of the MSP Alliance

 

We brought back Charles Weaver, CEO of the MSP Alliance to get an industry thought leaders thoughts as well as Paul Roberts of OC Talk Radio to help peel back the layers of this multi-faceted occurrence with far reaching implications now and in the future.

We ask ourselves questions like:

  • How could this have happened?
  • Was it appropriate for a public official to receive classified email to a public email?
  • Should Platte River Networks have taken on Hillary as a client?
  • What are the proper procedures to protect oneself as a IT firm?
  • Was Platte River Networks required by law to comply with the FBI’s inquiries?
  • What are the legal, ethical and moral implications for the IT Industry moving forward?

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Further Reading and Resources

Network Remedy speaks on Marketing at MSP World 2015

It was a beautiful, cool couple of days at MSP World at the Cosmopolitan in Las Vegas, NV. There were a myriad of partners, Managed Service Providers, Suppliers, and other IT Services in attendance.

What is MSP World?

As stated on the MSP World Conferences website: “MSPWorld is an MSPAlliance event and is the ONLY event in the managed services industry brought to you by MSPs. In other words, MSPWorld is driven by those that have had actual real-world experiences and successes in the managed services industry AS a managed service provider. Frequent MSPWorld attendees include senior analysts from Forrester Research, Gartner, influential members of the IT channel and business consumer press and other business executives that have a keen interest in the managed services and cloud market. And remember, MSPWorld is open to non-members as well.” http://www.mspworldconference.com/

This year included speakers from the FBI, NSA as well as many powerhouse technology firms offering solutions for MSPs and IT managers alike.

Network Remedy speaks on Marketing MSPs

Aaron Mangal, Business Development Manager and host of The Cloud Show, spoke to a packed house of attendees on Strategy, Marketing History and takeaways for those Technology professionals willing to listen.

Here is a link to the presentation: http://www.slideshare.net/aaronmangal/bringing-your-msp-out-of-obscurity-practical-marketing-thinking-for-a-digital-world

 

Further Reading and Resources

MSPs Struggle with Sales – http://searchitchannel.techtarget.com/news/4500256103/MSPWorld-2015-spotlights-MSP-sales-craft

How to Grow Your MSP Practice – http://searchitchannel.techtarget.com/news/4500255843/MSPWorld-2015-How-to-grow-your-MSP-business-practice

MSP World – http://www.mspworldconference.com/

Episode 9: Cyber Security, Ethical Hacking and Being a Little Bit Evil

In this episode we interviewed:

Dean Bushmiller

IT, Cloud and Technical Trainer
Cloud Security Consultant

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Dean Bushmiller is a IT, Cloud and technical trainer as well as a cloud security consultant. He is CIO of a training company called Expanding Security which offers a variety of training certifications including Certified Ethical Hacker (CEH), CISSP, ISSMP, ISSAP, CPEs, ECEs and CCNA.

He has 3 vendor neutral Cloud Certifications (EXIN, CompTIA, CCSK) and 17 Security & Technology Certifications that have been taken over 75 professional exams.

He conducts Cloud security practices including penetration testing and large migrations of data to the cloud for big organizations.

We’re excited to have Dean on the show discussing Certified Ethical Hacking, the major industry certifications and Cloud Fundamentals. We hope you enjoy the show.

The Cloud Episode 8: Rackspace, Hack-a-thons and Coding in the Inner City

Nikki Tirado, Community Manager at Rackspace

 

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In this episode we interview Nikki Tirado, Community Manager for Rackspace NYC. We will be discussing community engagement, hack-a-thons and coding in the inner city.

Nikki Tirado is a Data Services Community Manager for Rackspace based out of NYC. She is Scrum Master Certified (SMC) and ITIL certified as well.

Nikki has been working with Rackspace since 2011 and has worked in various Business capacities including Business Development, Cloud Product Specialist, Product Trainer and Community Manager.

She is best known for her infectious enthusiasm, energy, and commitment to drive the Rackspace vision. Becoming the first Cloud Savvy certified woman at Rackspace, Nikki is determined to spread her knowledge to Rackers globally.

Nikki has been entrenched in the NYC Tech Community since July 2014, advocating for Data Services through online media and in person at Meetups and events. She is passionate about volunteering for City Meals on Wheels and could never have enough Tres Leches cake.

We’re excited to have Nikki on and hope you enjoy the discussion.

See you in the Cloud!

Cloud

 

Show Notes + Further Reading and Resources

Nikki Tirado on Twitter

Rackspace Website

Hack The Block

Black Girls Code

MongoDB

NoSQL

Redis

Code For All

Elance

Start Up Box South Bronx

Hacker, Informant and Party Boy of The Projects

The Everything Store: Jeff Bezos and The Age of Amazon

Amazon Web Services (AWS)

 

The Cloud Episode 7: Open Gov Portal, Being a Chief Data Officer, and Re-imagining Our Cities

In this episode we interviewed Abhi Nemani, a technologist, currently serving as the first Chief Data Officer for the City of Los Angeles with Mayor Garcetti, where he leads the charge to build an open and data-driven LA.

AbhiN-LA-chief-data-officer

Abhi Nemani, Chief Data Officer for the City of LA

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He graduated magna cum laude from Claremont McKenna College with a honors degree in Philosophy, Politics, and Economics (PPE), and studied political philosophy and rhetoric at the University of Oxford.

He helped build, launch, and run the national non-profit, Code for America, a technology organization dedicated to reinventing government for the 21st century.

He also led the organization’s efforts to scale through building multiple new programs: a first-of-its-kind civic startup accelerator, an international volunteer corps, and a collaborative network for hundreds of government innovators.

Additionally, Abhi developed the organization’s policy portfolio — working hand-in-hand with area experts and local leaders — to enact over 30 municipal policy reforms on topics including open data, healthcare, and procurement.

After listening to today’s episode you will learn:

  • Abhi’s background which ranges from non-profits, private sector and now government
  • How Abhi got involved in Code for America and what they do
  • How we’re seeing in tide shift in the way government’s approach technology
  • The US Digital Service and how it is pulling people from Twitter, Facebook and Google to build a better government
  • About how 365 people applied for 20 spots in Code for America’s first year
  • Cities across the country are deeply involved in using data and technology to work better
  • The role of MSPs in this new direction in governments across the country
  • Whether the government should build in-house or outsource
  • Security concerns of new technology and how to best deal with the risks
  • How FedRamp and CJIS provide a framework for government to deal with technology vendors
  • Why procurement is a top challenge for governments to get the solutions they need
  • How a lack of awareness prevents more governments from participating in these initiatives
  • Where these initiatives came from and who is ultimately in charge of them
  • About the Open Data Portal and how the government wants people to build apps from this data
  • How various agencies like EMS, Fire and Police are utilizing data to increase response time and other functions
  • Civic engagement being promoted including hackathons and other pro-community engagements
  • The challenges government administrations face launching initiatives with short timetables
  • What Abhi would change if he could wave a magic wand
  • The unique paradox of Open Government creating disrupting technologies and applications
  • How there are only a handful of Chief Data Officers nationally

Further Reading and Resources

The Cloud Episode 6: Selling an MSP for $5.5 million, Porkchops and The Cloud

The Cloud Episode 6: Featuring Stuart Crawford, Entrepreneur, CEO and Founder of Ulistic

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In this episode we interviewed Stuart Crawford, CEO and founder of Ulistic, a marketing agency dedicated to helping MSPs achieve stratospheric success.

We will be discussing Stuart’s experience building and selling a Managed Service Provider (MSP) with revenues of $5.5 million before eventually transitioning into the marketing space for IT and MSP firms. Stuart shares best practices as well as commentary on the MSP industry, The Cloud and how it has evolved into what it is today.

See you in the Cloud.

StuartCrawford_Ulistic

Stuart Crawford, CEO and Founder of Ulistic

Our guest for this week will be Stuart Crawford President and Chief Marketing Officer of Ulistic, a specialty firm focused on information technology marketing.

Stuart is Canadian born and raised, serving 9 years in the Canadian Military. He even served in the United Nations Peacekeeping force in Cyprus in 1992.

Stuart is also a veteran of the Managed Service Provider (MSP) world where he built and sold his own MSP.

Today serving as President and Chief Marketing Officer of Burlington, ON-based Ulistic, Stuart brings a wealth of knowledge and experience to technology businesses and owners.

After listening to today’s episode you will learn:

  • How Stuart grew an Managed Service Provider (MSP) into $5.5 million sale
  • What Ulistic, Stuart’s IT specific marketing firm, does to help MSPs achieve stratospheric success
  • Why Stuart chose to be a workstation guy versus a server guy
  • The definition of Managed Services and Managed Service Providers
  • How dumb terminals are making a comeback
  • How the ways of billing for IT services have evolved into a proactive fixed cost model
  • How the MSP industry have challenges confidently articulating the value of MSPs
  • How Stuart’s company is wholly in the Cloud
  • What the role of ASPs and VARs are today
  • Stuart’s biggest challenges building his MSP
  • Why the MSP landscape was different in the early 2000s
  • Handling the risks of Hacking and what the best practices are
  • How the Cloud is more secure than on premise solutions
  • Why all IT systems are vulnerable
  • How can people determine the best MSP for their organization
  • What FEAR stands for
  • How 85% of calls go unanswered by most companies
  • Examples of the biggest blunders made by MSP
  • How the set it and forget it pouring money into the Yellow pages, Ad Words model won’t

Further Reading and Resources

Ulistic – http://www.ulistic.com/

‘Dumb Terminals’ Can Be a Smart Move – http://www.wsj.com/articles/SB117011971274291861

 

 

The Cloud Episode 5: Edupreneurship and The Evolution of Education in this Digital Age

The Cloud Episode 5: Featuring Paul Way, Computer Science Professor of The Crossroads School

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Cloud Friend! Hello, Aaron Mangal here, host of The Cloud Radio show. Thanks so much for your interest in The Cloud and Network Remedy.

This production was created to increase your understanding of IT services and The Cloud. We hope you enjoy it.

Network Remedy is the sponsor of the show and is an IT consulting firm, Managed Services and Cloud Hosting Provider based out of San Jose, CA in Silicon Valley. This show is recorded live in partnership with OC Talk Radio and its owner Paul Roberts who is also a co-host as the voice of the curious common man.

In this episode, we interviewed Paul Way, Computer Science professor of the crossroads school. We discuss edupreneurship, technology, education and how this is being transformed by emerging technologies like the Cloud.

In addition, we discuss the role of teachers in the modern time as well as challenges we in preparing ourselves and the next generations for this current and future digital age.

PaulWay

Biography of Guest

Paul Way is an entrepreneur, technologist and computer science professor at the Crossroads independent school in Santa Monica.

After listening to today’s episode you will learn:

  • What Edupreneurship is
  • How young is too young to be an entrepreneur
  • Why its beholden to us to empower children early
  • A brief explanation of the Virtual Reality Expo in Irvine
  • How youth has a big involvement in emerging technology
  • How moving into the Information Age is going to yield mind blowing inventions
  • About the Internet of Things and the role it plays in society
  • How education is going beyond the typical campus environment
  • Why blended learning is a new amalgamation of technology and education
  • How free online education is disrupting the traditional system
  • The value of schools, classrooms and teachers in a world of The Cloud
  • Why we need a populace that is aware of their own potential versus being informed
  • The role of teachers to act as mentors and curators of information
  • How Khan Academy emerged and became what it is today
  • How the nature of education needs to change
  • How creating students that are informed engaged civic citizens
  • Whether or not our current curriculum are sufficient for the needs of the future
  • All the reading in the world doesn’t replace expertise
  • The challenges of tooling up our career skills for the future
  • Focus is paramount in the age of information overload
  • Having people to contact for help is critical for learning
  • How the 60’s idealism Hippy era of learning and helping each other out is coming back

Further Reading and Resources

Online Education

Khan Academy – https://www.khanacademy.org/

Coursera – https://www.coursera.org/

Edx – https://www.edx.org/

1150 Free online courses – http://www.openculture.com/freeonlinecourses

Academic Earth – http://academicearth.org/

Udemy – https://www.udemy.com/courses/

Crossroads School for Arts and Science – http://www.xrds.org/

Socal Virtual Reality Conference & Expo – http://www.socalvr.com/

Internet of Things – https://en.wikipedia.org/wiki/Internet_of_Things

The IoT is bigger than anyone realizes – http://www.wired.com/insights/2014/11/the-internet-of-things-bigger/