Episode 29: The Viability of the Break-Fix Model, Troubleshooting and the Future of Tech Support

Matthew Rodela

Founder, Editor-in-chief, Host of YFNCG

Matthew owned and operated Jiffy-PC, a computer consulting company outside of Washington, DC, for 7 years. Now he runs a WordPress Consulting agency called Aledor, a Computer Business website builder service called Tech Site Builder, as well as the Your Friendly Neighborhood Computer Guy (YFNCG) website and podcast.

We’re excited to talk with Matthew about the viability of the Break-fix services and its interplay between Managed Service Providers (MSPs) and The Cloud.

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After listening to this episode you’ll learn:

  • Matthew’s story of how he got started in break-fix work
  • The origins of break-fix and what it is
  • The long term viability and interplay of break-fix with Managed Services
  • How solo IT consultants will utilize a hybridized billing approach

Further Reading and Resources

Your Friendly Neighborhood Computer Guy

ComputerBusinessPodcast.com

Tech Target Break Fix Model Definition

Episode 28: Legal Cloud, Risk Management, Bitcoin (again) and Data Security

Pamela Morgan, attorney, educator, entrepreneur and public speaker

Pamela Morgan has spent much of her career working in and advising small businesses. She began focusing her law practice on bitcoin and digital currencies in early 2014. Much of her practice involves advising clients on how to use Blockchain technology to reduce risk and uncertainty in business and legal settings.

She is a widely respected authority on multi-signature governance and legal innovation using digital currencies. Pamela is one of the few attorneys whose knowledge and understanding goes beyond legal theory; she actually uses these technologies everyday. She’s authored numerous “how-to” articles and is known for delivering engaging, practical presentations about her work to audiences around the world.

In addition to her law practice, Pamela is the CEO of Third Key Solutions LLC. Third Key is the culmination of her work advising bitcoin startups in multi-signature governance processes, key management, and disaster recovery. She is also a board member of the CryptoCurrency Certification Consortium (C4) a non-profit industry standards organization, where she serves as the Director of Education

We’re excited to talk to Pamela about The Cloud, Risk Management for Businesses and Best Practices from a Legal Perspective.

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Episode 27: Cyber Security, The FBI-Apple Encryption Debate and Best Practices to Protect Yourself

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Morgan Wright, expert on Cyber-security Strategy and Cyber-terrorism

Our guest this week is Morgan Wright, an internationally recognized expert on Cyber-security Strategy, Cyber-terrorism, Identity, Theft and Privacy. His landmark testimony before Congress on Healthcare.gov changed how the government collected personally identifiable information.

He has made hundreds of appearances on national news, radio, print and web, including Fox News, Fox Business, CNBC, ABC, Fox News Radio, Sirius XM, PBS and CNN.

Previously Morgan was a Senior Advisor for the U.S. State Department Anti-terrorism Assistance Program and Senior Law Enforcement Advisor for the 2012 Republican National Convention. In addition to 18 years in state and local law enforcement, Morgan has developed solutions in defense, justice and intelligence for the largest technology companies in the world.

We’re excited to chat with Morgan about Cyber-security, its significance and the most important aspects we need to focus on for the future.

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Episode 22: The Purpose and Insights Gained From Network Assessments

Mark Winter of Rapid Fire Tools

Our guest this week is Mark Winter, VP of Sales for Rapid Fire Tools. With over 20 years of diverse business development/sales, management, marketing and engineering experience in computer software/hardware industry, Mark brings a tremendous amount of experience to the table.

Mark’s previous work experiences include Thin Client (Citrix), Telecom, SFA/CRM, Mobile/Wireless, AD and Business Modeling Tools, and Application Performance Management.

We will be talking to Mark about Network Assessments, what they are, how they work and how they are beneficial to one’s organization.

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Episode 21: Docker, Containers, and Software Oh My!

Sean P. Kane of New Relic, @spkane

Sean Kane is currently a Lead Site Reliability Engineer at New Relic. He has had a long career in production operations, with many diverse roles, in a broad range of industries. He has spoken about subjects like alerting fatigue and hardware automation at various meet-ups and technical conferences, including Velocity and Future Stack.

Sean spent most of his youth living overseas, and exploring what life has to offer, including graduating from the Ringling Bros. and Barnum & Bailey Clown College, completing two summer internships with the US Central Intelligence Agency, and building the very first web site in the state of Alaska.

He gratefully lives in the US Pacific Northwest with his wife and children an loves traveling and still photography.

Sean is also a co-author of Docker Up & Running: Shipping Reliable Containers In
Production by Oreily Media.

After listening to this episode you will learn:

  • Sean’s definition of The Cloud
  • How Sean learned what he know
  • What Docker is and how it works
  • The state of containers prior to Docker
  • What excites Sean about Technology
  • Practical use cases around containers

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Further Reading and Resources

Sean’s Twitter – @spkane

Sean’s co-authored Docker Book – http://shop.oreilly.com/product/0636920036142.do

New Relic – http://newrelic.com/home-t1

 

 

Episode 20: IT Services Defined, The Benefits of Managed Services, MSPs and The Cloud

NateTeplow

Nate Teplow, Senior Marketing Manager at Continuum

Continuum is a backup and disaster recovery Platform for Managed Service providers. Nate is currently managing the company’s partner email operations. Nate‘s experience spans inbound marketing, content strategy, marketing communications and B2B lead generation.

He is also the host of #MSPradio a show sponsored and produced by Continuum designed to help MSPs conduct business more effectively. As a proud Miami Hurricane alumni, Nate enjoys staying active, traveling to new places and performing A/B tests.

We were excited to talk to Nate about Managed Service Providers (MSPs), the high points of 2015 as well as what we can expect for 2016. Of course, we will also discuss how The Cloud is affecting Managed Services, MSPs and the industry as a whole.

After listening to this episode you will learn:

  • Nate’s definition of The Cloud
  • How Nate got into the field of Technology
  • The benefits of utilizing a Managed Service Provider (MSP)
  • The suite of services offered by MSPs and specifically what they do
  • Practical use cases around Managed Service offerings
  • Whether or not MSPs will be needed in the future in lieu of the Cloud

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Further Reading and Resources

MSP Radio – http://mspradio.podbean.com/

Continuum – http://www.continuum.net/

Nate Teplow – https://twitter.com/nteplow

Sales Leads Management Association (SLMA) Radio Network – http://slma.podbean.com/

Episode 19: Why The Religious Cloud Analogies, Murders and Acquisitions and Software as The Cloud

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Michael Cote, creator of the Drunk and Retired podcast and Cote.io

In his words: “I’ve worked in the technology industry for many years first as a developer, then as a industry analyst with RedMonk, in strategy at Dell, and now on infrastructure software at 451 Research.”
Coté is the Research Director of the infrastructure software practice at 451 Research. Just before that, he worked on cloud strategy at Dell, previously he worked in corporate strategy where he helped form the Dell software group. He also helped run the internal incubation program at Dell along with whatever other random fun task fell in his lap.Previous to Dell, Coté worked at the highly regarded industry analyst firm RedMonk and before that did real work writing software for various companies large and small in Austin, Texas. He blogs at http://www.drunkandretired.com and updates the world on the type of sandwich his cat just ate in Twitter @cote.

After listening to this episode you will learn:

  • How Cote’s Tech career was slightly accidental
  • How Cote came to learn what he knows about Technology
  • Why there are so many religious metaphors in the Cloud
  • The benefits of the Cloud and why it is used by people and companies
  • What services models (SaaS, PaaS, IaaS) of the Cloud will look like in the future
  • The Morlocks and the Elois analogy (from The Time Machine) and how it relates to the future of Cloud
  • How the average company is becoming a software company

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Further Reading and Resources

Twitter – http://www.twitter.com/cote

Cote.io – http://cote.io/

Cote’s Blog – http://www.drunkandretired.com

The Time Machine – http://www.imdb.com/title/tt0268695/

Pivotal – http://pivotal.io/

Ep 18: Training CTOs, Executive Technologist roles and the future of IT Management

johnshiple

John Shiple, founder of Freelance CTO

John Shiple, Technologist, Freelance CTO and also teaches how to be a CTO at General Assembly in Los Angeles. John Shiple, famously known as the inventor of the first ever pop-up ad, founded FreelanceCTO which is a technology consulting company providing business/tech services for startups, small- to mid-sized businesses and Fortune 500 companies.

In his own words: “If there is one thing I have learned in my career it’s that technology mistakes are unavoidable. But with the right planning (ideally) and correction (if needed), mistakes do not have to be crippling setbacks. My goal is to ensure that these mistakes are nothing more than sentimental anecdotes on the road to a great product. It just so happens that empowering people to do their best is an awesome feeling…. that I am addicted to. From MIT Media Lab to building HotWired, Geocities, and helping dozens of companies in all stages of growth, I have seen it all, but I am always looking for more challenges. If I can help you or your company in the following ways, let’s connect.”

After listening to this episode you will learn:

  • How John invented the first ad blocker
  • John’s definition of the Cloud
  • What is the role of a CTO?
  • How there are no formal CTO certifications or training programs
  • The various archetypal roles of Technology executives
  • The functions and responsibilities of each role
  • Where technology and The Cloud is going in the future
  • How the Internet of Things will touch areas like smart grid

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Further Reading and Resources

John Shiple – FreelanceCTO.com

General Assembly – https://generalassemb.ly/

Freelance CTO –  https://twitter.com/freelancecto

John Shiple Inventor of The Pop-up Ad | Silicon Beach Fest Fall 2012 – https://www.youtube.com/watch?v=7uoLp8rlVcs

 

 

 

Episode 17: The Cloud People, Data Science, and Using Tech for Social Good

Jonathon Morgan, co-host of Partially Derivative

Our guest for the show this week is Jonathon Morgan, a co-host of Partially Derivative, a weekly show about Data and Beer Snobbery. He is also a Data Scientist, Product Leader and Developer of New Technologies.

“For the past 10 years I’ve delivered digital products in agency, corporate and startup environments, most recently focused on product leadership, data science and engineering. I write and speak a lot about building products and data analysis at interactive festivals, data science conferences, think tanks, and even the floor of the African Union. For fun I co-host a weekly podcast about data science and snobby beer called Partially Derivative, and every once in awhile I still find time to write a little code.

Currently I’m using network analysis and machine learning to investigate terrorist networks on social media with JM Berger, author of ISIS: State of Terror, and running technology for CrisisNET, Ushahidi’s platform for streaming crisis data. Prior to Ushahidi I was a startup CTO, Principal Technologist at Bright & Shiny, and Product Manager for a suite of AOL’s media properties — including StyleList.com, which regularly served over 100 million monthly page views.

Last but not least, I run Good at the Internet, a boutique interactive consultancy with clients like the SXSW Interactive and Film festivals.” ~Jonathon Morgan

After listening to this episode you will learn:

  • What the Cloud is and how it operates
  • The various benefits of moving to the Cloud
  • Why owning your own hardware is difficult and requires significant expertise
  • What scares Jonathon about The Cloud
  • How we should pay attention to the reliance on a small group of technology suppliers
  • How Open-source communities and the Maker movement help maintain a culture of openness in tech
  • How Jonathon is using data to benefit society through humanitarian focused efforts
  • How Ushahidi HQed in Nairobi is using technology to solve problems

To hear this Episode please click the links below:

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Further Reading and Resources

Partially Derivative – http://www.partiallyderivative.com/

Popily – https://popily.com/

CrisisNet – http://crisis.net/

Ushahidi – https://www.ushahidi.com/

Bright and Shiny – http://brightandshiny.com/

Metrio – http://www.metrio.net/en/

The socially responsible investing Atlantic article – http://www.theatlantic.com/notes/all/2015/10/al-gores-plan-to-save-capitalism-does-it-make-sense/410632/

 

Episode 15: Programming The Cloud, Charles’ 6 Podcasts, Language, Frameworks and The Future

Charles Wood, creator of Devchat.TV

Our guest for the show this week is Charles Wood, creator of Devchat.TV is the Host of more than 6 podcasts including 3 on programming (Ruby, Node.js and Angular JS), 1 on freelancing and 1 on iOS programming. Charles is also a Podcaster, Programmer, Husband, Dad, Mormon, and Conservative.

In his own words: “I am PASSIONATE helping people make technology work for them. I’m a software consultant and lead my own team of freelance programmers. I’ve been programming in Ruby and Ruby on Rails for 7 years and have built several websites including Twitter Clones and other social networks, payment systems, shopping carts, and blogs.”

As you can tell, Charles is extremely well versed in code and development. We are excited to chat with him on a technical level about The Cloud and Code.

After listening to this episode you will learn:

  • How Coding in the Cloud is a beneficial environment and option available to developers today
  • About Charles and his 6 different podcasts
  • Charles’ Definition of The Cloud
  • How databases run on the Cloud
  • How your code and data can live in the Cloud and create more efficient management
  • How Charles learned what he knows
  • Why anyone can learn to code
  • How Women and Children are being more and more exposed to and embracing Technology, Math and Sciences
  • What the are differences between ecosystem, languages and frameworks
  • How code is the backbone behind the Cloud
  • How Docker is built and its functionality
  • How APIs helps create uniform functionality

To hear this Episode please click the links below:

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Show Notes and Further Reading and Resources