Episode 14: The Woz, Future Stack ’15 Awesomeness, Modern Software and Takeaways [+ Full Interviews]

Well, Future Stack 2015 was awesome!


Myself, Aaron Mangal from Network Remedy and host of The Cloud Radio Show had the pleasure of interviewing, Sam Lambert, Director of Systems at GitHub, Chad Berkely CTO of FlightStats, Abner Germanow, Senior Director of Strategic Marketing and Jay Fry, SVP of Marketing and interim CMO of New Relic.

In fact, we recorded a special episode of The Cloud covering Future Stack 2015 featuring the above mentioned thought leaders as well as some reactions and reflections on what was shared at the event.

To hear the Future Stack 2015 Episode please click the links below:

Subscribe to The Cloud on iTunes     |   Download FS 2015 MP3       |     RSS



Full Interviews






Sam Lambert, Director of Systems at GitHub

Download Mp3 here | Listen to the full interview below:







Chad Berkley, CTO of FlightStats

Download Mp3 | Listen to the full interview below:







Abner Germanow, Senior Director, Strategic Marketing of New Relic

Download Mp3 Part 1 & Part 2 | Listen to the full interview below

Part 1:

Part 2:







Jay Fry, SVP of Marketing (interim CMO) of New Relic

Download Mp3 | Listen to the full interview below:

What was Future Stack 2015?

Future Stack was an event organized by the New Relic Team to bring together partners, customers, vendors, press, and all other interested parties in the IT and modern software analytics space.

The goal was to teach people about the future of modern software, how it works, and can be used. This included use cases shared from other companies such as Amazon Web Services, GitHub, MLB, NewsCorp, Time, Target, as well as many other peers and thought leaders.

Designed to bring everyone together in a engaging fun format, events included information sessions, vendor exhibit halls, a hacker lounge, breakfast and lunches, an after party with Weird Al Yankovic, Fireside chat with Steve Wozniak, the co-founder of Apple and many other engaging social events, networking and fun times.

Future Stack 2015 took place on November 11-13 in the iconic Fairmont Hotel in Downtown San Francisco.

Insights from FS 2015

  • Software is the future. Beyond that, monitoring of said software is a new field emerging, ultimately filling in gaps of knowledge where previously one had to guess about causes and effects. But not now. Solutions like the suite of New Relic software services are providing a tremendous amount of insights previously unavailable to organizations who essentially had to guess and develop insights in a very inaccurate methodology.
  • Brick and Mortar as software companies – Many organizations like Target are rapidly finding themselves to be software companies. As companies scale and work to maintain competitive edges, a common insight is how software is a critical fulcrum of innovation for companies previously thought to be non-technical.
  • What does the future hold? Companies will be able to iterate quicker (fail forward fast). With these new insights available companies will be able to operate in much more efficient manners. When projects fail, there will be the insights available earlier to justify this decision (versus moving down a dead end path for longer than necessary).

My inspirations from the Woz: What a guy! He is so friendly, creative and excited about life. He encouraged us to be curious and keep inventing. Woz was extremely persistent with his innovation activities, especially in the pre-Apple days. He told a story where he was designing computer architectures on paper. Then, he would rework them in his mind, How can I make this more efficient? How can I use less parts and hardware? 

He mentioned how people usually stop inventing once they hit a particular point in terms of money or inventions. But not The Woz! For example, with computers, every time new information and manuals would come out the Woz would continuously update his plans until he has essentially mapped out every possible type of computer architecture.

Ultimately he implored us to “stay true to yourself and follow your passions.”

To learn more: check out our Future Stack 2015 episode of The Cloud and 10 Fun Facts We Learned About The Woz

Thanks again to the New Relic team for the wonderful event and invitation.
We look forward to Future Stack 2016!
Show Notes and Further Reading

Episode 13: Two Hosts and A Cloud, Ecosystems, and The Value of Software

This week’s guest is Brian Gracely, co-host of The Cloudcast, Technologist, Analyst and IT Consultant.

Brian Gracely is no stranger to both Technology, Business and The Cloud. He attended Wake Forest University where he got a BS in Business Administration as well as a MBA in Global Strategy, International Business and Information Technology. In addition, he has worked with many big players in the IT space including Cisco, NetApp, and EMC.

In his own words: “Somewhere near the intersection between new technologies and new business models, you’ll find me. Take complex new technologies, figure out the future business opportunities, connect the dots across the industry, simplify it and explain it to people in suits or t-shirts.”

He is also the co-founder of The Cloud Cast Media which includes an award winning weekly podcast which covers technology industry trends such as Cloud Computing, Mobile, Internet of Things, SDN, Big Data and Social Media.

He can be found on Twitter @bgracely and you can follow their podcast @thecloudcastnet

We will be discussing a macro-level view at The Cloud, How it’s evolved and where the industry is headed.

After listening to this episode you will learn:

  • How Brian got started in Tech and learned what he knows
  • Brian’s definition of The Cloud and the Ecosystem
  • The future of the Cloud and where we’re heading in the space
  • How there is a shift from solely doing IT in-house to options outside of organizations
  • How there is a fear around someone else managing your data
  • How Brian and Cisco discovered massive economic efficiencies in Cloud computing
  • About the Cloud as an accelerator, cost reducer and improver of experiences for end users
  • Automation as a critical benefit of Cloud computing
  • How the value  of Cloud Computing is leveling the playing field for Developed and Developing Countries
  • How Open Source communities are a significant part of the Technological shift we are seeing

Subscribe to The Cloud on iTunes | Download MP3 | RSS

Further Reading and Resources

Episode 12: The Break-Fix Era, Selling SpamSoap, The Future of MSPs and IT Services

David Bryden, CEO and founder of Stonehill Technical Solutions
David is no stranger to IT both on the hardware and software side. Initially, he wrote software for Boeing but realized he was missing personal interaction and the ability to help people.
He then worked for a company that was doing hourly break-fix type of work. After this, he started a company called SpamSoap with 4 other partners which they grew, developed, and sold in 2006.
In 2007, StoneHill Technical Solutions was founded. During the process of deciding what to do, he had various people coming to me for technology guidance and advice.
David had a moment of realization – knowing he could help businesses better leverage technology for growth and success by helping provide strategy and leadership. Since then StoneHill has been awarded World’s Top 501 Managed Service Providers (MSPs) two years in a row.
David loves what he does and is excited to get out of bed every morning and help “so that others may prosper.”
After listening to this episode you will learn:
  • How David Taught Himself Basic Networking Skills
  • Why David went from Writing Software to Managed IT Services
  • The State of Email When David Started His Company
  • The Emergence of SpamSoap and its Subsequent Sale
  • The Future of MSPs and IT Services
  • Why Many Organizations Are Reticent to Make the Leap into IT
  • The Future outlook of The Cloud

Subscribe to The Cloud on iTunes | Download MP3 | RSS

Further Reading and Resources

SpamSoap – http://www.spamsoap.com/

Stonehill Technical Solutions – https://www.stonehilltech.com/

Episode 11: South Bay Foodies, Linux Engineering, Designing Microprocessors, Azure and AWS

Michael Jenkins, Linux Engineer, Host of South Bay Foodies

Today’s guest this week is Michael Jenkins, Linux Engineer and implementer of Cloud services. Michael has a BS and MS in Computer Engineering from Iowa State University. He has worked for Toyota where he managed the whole shebang, building their Cloud environment from scratch including Amazon Web Services (AWS), EC2 and S3 offerings.

In addition, Michael has utilized Azure and Rackspace among other Cloud vendors depending on the needs of the organization he works with. Today Michael works as a Linux Engineer for Advanstar and also hosts his own podcast called South Bay Foodies based out of Manhattan Beach, CA.

We will be discussing the various Cloud offerings out there, some advantages and disadvantages as well and their specific functions for organizations.

After listening to this episode you will learn:

  • How Michael learned what he knows and got to where he is
  • The Difference between an Application Engineer and Software Programmer
  • Michael’s Definition of The Cloud
  • The differences between Microsoft Azure and Amazon Web Services (AWS)
  • The uses of various platforms and how they benefit organizations
  • What excites Michael about the Cloud and its future

Subscribe to The Cloud on iTunes | Download MP3 | RSS

Further Reading and Resource

Episode 10: The Implications of The Hillary Clinton Email Scandal, an FBI Subpeona, Platte River Networks and Datto

In this episode we explore the possibilities and implications of the Hillary Clinton Email Scandal.


Charles Weaver, CEO of the MSP Alliance


We brought back Charles Weaver, CEO of the MSP Alliance to get an industry thought leaders thoughts as well as Paul Roberts of OC Talk Radio to help peel back the layers of this multi-faceted occurrence with far reaching implications now and in the future.

We ask ourselves questions like:

  • How could this have happened?
  • Was it appropriate for a public official to receive classified email to a public email?
  • Should Platte River Networks have taken on Hillary as a client?
  • What are the proper procedures to protect oneself as a IT firm?
  • Was Platte River Networks required by law to comply with the FBI’s inquiries?
  • What are the legal, ethical and moral implications for the IT Industry moving forward?

Subscribe to The Cloud on iTunes | Download MP3 | RSS

Further Reading and Resources

Network Remedy speaks on Marketing at MSP World 2015

It was a beautiful, cool couple of days at MSP World at the Cosmopolitan in Las Vegas, NV. There were a myriad of partners, Managed Service Providers, Suppliers, and other IT Services in attendance.

What is MSP World?

As stated on the MSP World Conferences website: “MSPWorld is an MSPAlliance event and is the ONLY event in the managed services industry brought to you by MSPs. In other words, MSPWorld is driven by those that have had actual real-world experiences and successes in the managed services industry AS a managed service provider. Frequent MSPWorld attendees include senior analysts from Forrester Research, Gartner, influential members of the IT channel and business consumer press and other business executives that have a keen interest in the managed services and cloud market. And remember, MSPWorld is open to non-members as well.” http://www.mspworldconference.com/

This year included speakers from the FBI, NSA as well as many powerhouse technology firms offering solutions for MSPs and IT managers alike.

Network Remedy speaks on Marketing MSPs

Aaron Mangal, Business Development Manager and host of The Cloud Show, spoke to a packed house of attendees on Strategy, Marketing History and takeaways for those Technology professionals willing to listen.

Here is a link to the presentation: http://www.slideshare.net/aaronmangal/bringing-your-msp-out-of-obscurity-practical-marketing-thinking-for-a-digital-world


Further Reading and Resources

MSPs Struggle with Sales – http://searchitchannel.techtarget.com/news/4500256103/MSPWorld-2015-spotlights-MSP-sales-craft

How to Grow Your MSP Practice – http://searchitchannel.techtarget.com/news/4500255843/MSPWorld-2015-How-to-grow-your-MSP-business-practice

MSP World – http://www.mspworldconference.com/

Episode 9: Cyber Security, Ethical Hacking and Being a Little Bit Evil

In this episode we interviewed:

Dean Bushmiller

IT, Cloud and Technical Trainer
Cloud Security Consultant

Subscribe to The Cloud on iTunes | Download MP3 | RSS

Dean Bushmiller is a IT, Cloud and technical trainer as well as a cloud security consultant. He is CIO of a training company called Expanding Security which offers a variety of training certifications including Certified Ethical Hacker (CEH), CISSP, ISSMP, ISSAP, CPEs, ECEs and CCNA.

He has 3 vendor neutral Cloud Certifications (EXIN, CompTIA, CCSK) and 17 Security & Technology Certifications that have been taken over 75 professional exams.

He conducts Cloud security practices including penetration testing and large migrations of data to the cloud for big organizations.

We’re excited to have Dean on the show discussing Certified Ethical Hacking, the major industry certifications and Cloud Fundamentals. We hope you enjoy the show.

The Cloud Episode 8: Rackspace, Hack-a-thons and Coding in the Inner City

Nikki Tirado, Community Manager at Rackspace


Subscribe to The Cloud on iTunes | Download MP3 | RSS

In this episode we interview Nikki Tirado, Community Manager for Rackspace NYC. We will be discussing community engagement, hack-a-thons and coding in the inner city.

Nikki Tirado is a Data Services Community Manager for Rackspace based out of NYC. She is Scrum Master Certified (SMC) and ITIL certified as well.

Nikki has been working with Rackspace since 2011 and has worked in various Business capacities including Business Development, Cloud Product Specialist, Product Trainer and Community Manager.

She is best known for her infectious enthusiasm, energy, and commitment to drive the Rackspace vision. Becoming the first Cloud Savvy certified woman at Rackspace, Nikki is determined to spread her knowledge to Rackers globally.

Nikki has been entrenched in the NYC Tech Community since July 2014, advocating for Data Services through online media and in person at Meetups and events. She is passionate about volunteering for City Meals on Wheels and could never have enough Tres Leches cake.

We’re excited to have Nikki on and hope you enjoy the discussion.

See you in the Cloud!



Show Notes + Further Reading and Resources

Nikki Tirado on Twitter

Rackspace Website

Hack The Block

Black Girls Code




Code For All


Start Up Box South Bronx

Hacker, Informant and Party Boy of The Projects

The Everything Store: Jeff Bezos and The Age of Amazon

Amazon Web Services (AWS)


The Cloud Episode 7: Open Gov Portal, Being a Chief Data Officer, and Re-imagining Our Cities

In this episode we interviewed Abhi Nemani, a technologist, currently serving as the first Chief Data Officer for the City of Los Angeles with Mayor Garcetti, where he leads the charge to build an open and data-driven LA.


Abhi Nemani, Chief Data Officer for the City of LA

Subscribe to The Cloud on iTunes | Download MP3 | RSS

He graduated magna cum laude from Claremont McKenna College with a honors degree in Philosophy, Politics, and Economics (PPE), and studied political philosophy and rhetoric at the University of Oxford.

He helped build, launch, and run the national non-profit, Code for America, a technology organization dedicated to reinventing government for the 21st century.

He also led the organization’s efforts to scale through building multiple new programs: a first-of-its-kind civic startup accelerator, an international volunteer corps, and a collaborative network for hundreds of government innovators.

Additionally, Abhi developed the organization’s policy portfolio — working hand-in-hand with area experts and local leaders — to enact over 30 municipal policy reforms on topics including open data, healthcare, and procurement.

After listening to today’s episode you will learn:

  • Abhi’s background which ranges from non-profits, private sector and now government
  • How Abhi got involved in Code for America and what they do
  • How we’re seeing in tide shift in the way government’s approach technology
  • The US Digital Service and how it is pulling people from Twitter, Facebook and Google to build a better government
  • About how 365 people applied for 20 spots in Code for America’s first year
  • Cities across the country are deeply involved in using data and technology to work better
  • The role of MSPs in this new direction in governments across the country
  • Whether the government should build in-house or outsource
  • Security concerns of new technology and how to best deal with the risks
  • How FedRamp and CJIS provide a framework for government to deal with technology vendors
  • Why procurement is a top challenge for governments to get the solutions they need
  • How a lack of awareness prevents more governments from participating in these initiatives
  • Where these initiatives came from and who is ultimately in charge of them
  • About the Open Data Portal and how the government wants people to build apps from this data
  • How various agencies like EMS, Fire and Police are utilizing data to increase response time and other functions
  • Civic engagement being promoted including hackathons and other pro-community engagements
  • The challenges government administrations face launching initiatives with short timetables
  • What Abhi would change if he could wave a magic wand
  • The unique paradox of Open Government creating disrupting technologies and applications
  • How there are only a handful of Chief Data Officers nationally

Further Reading and Resources

The Cloud Episode 6: Selling an MSP for $5.5 million, Porkchops and The Cloud

The Cloud Episode 6: Featuring Stuart Crawford, Entrepreneur, CEO and Founder of Ulistic

Subscribe to The Cloud on iTunes | Download MP3 | RSS

In this episode we interviewed Stuart Crawford, CEO and founder of Ulistic, a marketing agency dedicated to helping MSPs achieve stratospheric success.

We will be discussing Stuart’s experience building and selling a Managed Service Provider (MSP) with revenues of $5.5 million before eventually transitioning into the marketing space for IT and MSP firms. Stuart shares best practices as well as commentary on the MSP industry, The Cloud and how it has evolved into what it is today.

See you in the Cloud.


Stuart Crawford, CEO and Founder of Ulistic

Our guest for this week will be Stuart Crawford President and Chief Marketing Officer of Ulistic, a specialty firm focused on information technology marketing.

Stuart is Canadian born and raised, serving 9 years in the Canadian Military. He even served in the United Nations Peacekeeping force in Cyprus in 1992.

Stuart is also a veteran of the Managed Service Provider (MSP) world where he built and sold his own MSP.

Today serving as President and Chief Marketing Officer of Burlington, ON-based Ulistic, Stuart brings a wealth of knowledge and experience to technology businesses and owners.

After listening to today’s episode you will learn:

  • How Stuart grew an Managed Service Provider (MSP) into $5.5 million sale
  • What Ulistic, Stuart’s IT specific marketing firm, does to help MSPs achieve stratospheric success
  • Why Stuart chose to be a workstation guy versus a server guy
  • The definition of Managed Services and Managed Service Providers
  • How dumb terminals are making a comeback
  • How the ways of billing for IT services have evolved into a proactive fixed cost model
  • How the MSP industry have challenges confidently articulating the value of MSPs
  • How Stuart’s company is wholly in the Cloud
  • What the role of ASPs and VARs are today
  • Stuart’s biggest challenges building his MSP
  • Why the MSP landscape was different in the early 2000s
  • Handling the risks of Hacking and what the best practices are
  • How the Cloud is more secure than on premise solutions
  • Why all IT systems are vulnerable
  • How can people determine the best MSP for their organization
  • What FEAR stands for
  • How 85% of calls go unanswered by most companies
  • Examples of the biggest blunders made by MSP
  • How the set it and forget it pouring money into the Yellow pages, Ad Words model won’t

Further Reading and Resources

Ulistic – http://www.ulistic.com/

‘Dumb Terminals’ Can Be a Smart Move – http://www.wsj.com/articles/SB117011971274291861