Episode 27: Cyber Security, The FBI-Apple Encryption Debate and Best Practices to Protect Yourself

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Morgan Wright, expert on Cyber-security Strategy and Cyber-terrorism

Our guest this week is Morgan Wright, an internationally recognized expert on Cyber-security Strategy, Cyber-terrorism, Identity, Theft and Privacy. His landmark testimony before Congress on Healthcare.gov changed how the government collected personally identifiable information.

He has made hundreds of appearances on national news, radio, print and web, including Fox News, Fox Business, CNBC, ABC, Fox News Radio, Sirius XM, PBS and CNN.

Previously Morgan was a Senior Advisor for the U.S. State Department Anti-terrorism Assistance Program and Senior Law Enforcement Advisor for the 2012 Republican National Convention. In addition to 18 years in state and local law enforcement, Morgan has developed solutions in defense, justice and intelligence for the largest technology companies in the world.

We’re excited to chat with Morgan about Cyber-security, its significance and the most important aspects we need to focus on for the future.

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Episode 26: Design Thinking, Cloud Apps, and The Sharing Economy


Pek Pongpaet, Founder of Impekable

Pek Pongpaet is from Thailand, raised in a Foreign Service family. He studied at two international schools in Thailand and Malaysia as well as Computer Engineering at the University of Illinois in Chicago.

He has worked with companies such as Accenture, Accenture Labs, Sears Holdings, Roundarch and SpotOn befor founding his own UX/UI design firm Impekable.

Impekable crafts mobile and web products for super high-profile clients including Google, HP, Motorola, Discovery, Accenture, Cognizant, Aruba, Twilio, Constant Contact, Zebra, Invensense and more. Pek can be reached at pek(at)impekable.com

We are excited to chat with Pek about Design, The Cloud and beyond.


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Further Reading and Resources:

  • https://www.invisionapp.com/
  • http://www.adobe.com/creativecloud.html
  • http://impekable.com/
  • https://www.facebook.com/impekable
  • https://www.linkedin.com/in/pekpongpaet

Episode 21: Docker, Containers, and Software Oh My!

Sean P. Kane of New Relic, @spkane

Sean Kane is currently a Lead Site Reliability Engineer at New Relic. He has had a long career in production operations, with many diverse roles, in a broad range of industries. He has spoken about subjects like alerting fatigue and hardware automation at various meet-ups and technical conferences, including Velocity and Future Stack.

Sean spent most of his youth living overseas, and exploring what life has to offer, including graduating from the Ringling Bros. and Barnum & Bailey Clown College, completing two summer internships with the US Central Intelligence Agency, and building the very first web site in the state of Alaska.

He gratefully lives in the US Pacific Northwest with his wife and children an loves traveling and still photography.

Sean is also a co-author of Docker Up & Running: Shipping Reliable Containers In
Production by Oreily Media.

After listening to this episode you will learn:

  • Sean’s definition of The Cloud
  • How Sean learned what he know
  • What Docker is and how it works
  • The state of containers prior to Docker
  • What excites Sean about Technology
  • Practical use cases around containers

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Further Reading and Resources

Sean’s Twitter – @spkane

Sean’s co-authored Docker Book – http://shop.oreilly.com/product/0636920036142.do

New Relic – http://newrelic.com/home-t1



Episode 14: The Woz, Future Stack ’15 Awesomeness, Modern Software and Takeaways [+ Full Interviews]

Well, Future Stack 2015 was awesome!


Myself, Aaron Mangal from Network Remedy and host of The Cloud Radio Show had the pleasure of interviewing, Sam Lambert, Director of Systems at GitHub, Chad Berkely CTO of FlightStats, Abner Germanow, Senior Director of Strategic Marketing and Jay Fry, SVP of Marketing and interim CMO of New Relic.

In fact, we recorded a special episode of The Cloud covering Future Stack 2015 featuring the above mentioned thought leaders as well as some reactions and reflections on what was shared at the event.

To hear the Future Stack 2015 Episode please click the links below:

Subscribe to The Cloud on iTunes     |   Download FS 2015 MP3       |     RSS



Full Interviews






Sam Lambert, Director of Systems at GitHub

Download Mp3 here | Listen to the full interview below:







Chad Berkley, CTO of FlightStats

Download Mp3 | Listen to the full interview below:







Abner Germanow, Senior Director, Strategic Marketing of New Relic

Download Mp3 Part 1 & Part 2 | Listen to the full interview below

Part 1:

Part 2:







Jay Fry, SVP of Marketing (interim CMO) of New Relic

Download Mp3 | Listen to the full interview below:

What was Future Stack 2015?

Future Stack was an event organized by the New Relic Team to bring together partners, customers, vendors, press, and all other interested parties in the IT and modern software analytics space.

The goal was to teach people about the future of modern software, how it works, and can be used. This included use cases shared from other companies such as Amazon Web Services, GitHub, MLB, NewsCorp, Time, Target, as well as many other peers and thought leaders.

Designed to bring everyone together in a engaging fun format, events included information sessions, vendor exhibit halls, a hacker lounge, breakfast and lunches, an after party with Weird Al Yankovic, Fireside chat with Steve Wozniak, the co-founder of Apple and many other engaging social events, networking and fun times.

Future Stack 2015 took place on November 11-13 in the iconic Fairmont Hotel in Downtown San Francisco.

Insights from FS 2015

  • Software is the future. Beyond that, monitoring of said software is a new field emerging, ultimately filling in gaps of knowledge where previously one had to guess about causes and effects. But not now. Solutions like the suite of New Relic software services are providing a tremendous amount of insights previously unavailable to organizations who essentially had to guess and develop insights in a very inaccurate methodology.
  • Brick and Mortar as software companies – Many organizations like Target are rapidly finding themselves to be software companies. As companies scale and work to maintain competitive edges, a common insight is how software is a critical fulcrum of innovation for companies previously thought to be non-technical.
  • What does the future hold? Companies will be able to iterate quicker (fail forward fast). With these new insights available companies will be able to operate in much more efficient manners. When projects fail, there will be the insights available earlier to justify this decision (versus moving down a dead end path for longer than necessary).

My inspirations from the Woz: What a guy! He is so friendly, creative and excited about life. He encouraged us to be curious and keep inventing. Woz was extremely persistent with his innovation activities, especially in the pre-Apple days. He told a story where he was designing computer architectures on paper. Then, he would rework them in his mind, How can I make this more efficient? How can I use less parts and hardware? 

He mentioned how people usually stop inventing once they hit a particular point in terms of money or inventions. But not The Woz! For example, with computers, every time new information and manuals would come out the Woz would continuously update his plans until he has essentially mapped out every possible type of computer architecture.

Ultimately he implored us to “stay true to yourself and follow your passions.”

To learn more: check out our Future Stack 2015 episode of The Cloud and 10 Fun Facts We Learned About The Woz

Thanks again to the New Relic team for the wonderful event and invitation.
We look forward to Future Stack 2016!
Show Notes and Further Reading

Episode 12: The Break-Fix Era, Selling SpamSoap, The Future of MSPs and IT Services

David Bryden, CEO and founder of Stonehill Technical Solutions
David is no stranger to IT both on the hardware and software side. Initially, he wrote software for Boeing but realized he was missing personal interaction and the ability to help people.
He then worked for a company that was doing hourly break-fix type of work. After this, he started a company called SpamSoap with 4 other partners which they grew, developed, and sold in 2006.
In 2007, StoneHill Technical Solutions was founded. During the process of deciding what to do, he had various people coming to me for technology guidance and advice.
David had a moment of realization – knowing he could help businesses better leverage technology for growth and success by helping provide strategy and leadership. Since then StoneHill has been awarded World’s Top 501 Managed Service Providers (MSPs) two years in a row.
David loves what he does and is excited to get out of bed every morning and help “so that others may prosper.”
After listening to this episode you will learn:
  • How David Taught Himself Basic Networking Skills
  • Why David went from Writing Software to Managed IT Services
  • The State of Email When David Started His Company
  • The Emergence of SpamSoap and its Subsequent Sale
  • The Future of MSPs and IT Services
  • Why Many Organizations Are Reticent to Make the Leap into IT
  • The Future outlook of The Cloud

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Further Reading and Resources

SpamSoap – http://www.spamsoap.com/

Stonehill Technical Solutions – https://www.stonehilltech.com/

Episode 11: South Bay Foodies, Linux Engineering, Designing Microprocessors, Azure and AWS

Michael Jenkins, Linux Engineer, Host of South Bay Foodies

Today’s guest this week is Michael Jenkins, Linux Engineer and implementer of Cloud services. Michael has a BS and MS in Computer Engineering from Iowa State University. He has worked for Toyota where he managed the whole shebang, building their Cloud environment from scratch including Amazon Web Services (AWS), EC2 and S3 offerings.

In addition, Michael has utilized Azure and Rackspace among other Cloud vendors depending on the needs of the organization he works with. Today Michael works as a Linux Engineer for Advanstar and also hosts his own podcast called South Bay Foodies based out of Manhattan Beach, CA.

We will be discussing the various Cloud offerings out there, some advantages and disadvantages as well and their specific functions for organizations.

After listening to this episode you will learn:

  • How Michael learned what he knows and got to where he is
  • The Difference between an Application Engineer and Software Programmer
  • Michael’s Definition of The Cloud
  • The differences between Microsoft Azure and Amazon Web Services (AWS)
  • The uses of various platforms and how they benefit organizations
  • What excites Michael about the Cloud and its future

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Further Reading and Resource

Episode 10: The Implications of The Hillary Clinton Email Scandal, an FBI Subpeona, Platte River Networks and Datto

In this episode we explore the possibilities and implications of the Hillary Clinton Email Scandal.


Charles Weaver, CEO of the MSP Alliance


We brought back Charles Weaver, CEO of the MSP Alliance to get an industry thought leaders thoughts as well as Paul Roberts of OC Talk Radio to help peel back the layers of this multi-faceted occurrence with far reaching implications now and in the future.

We ask ourselves questions like:

  • How could this have happened?
  • Was it appropriate for a public official to receive classified email to a public email?
  • Should Platte River Networks have taken on Hillary as a client?
  • What are the proper procedures to protect oneself as a IT firm?
  • Was Platte River Networks required by law to comply with the FBI’s inquiries?
  • What are the legal, ethical and moral implications for the IT Industry moving forward?

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Further Reading and Resources

Network Remedy speaks on Marketing at MSP World 2015

It was a beautiful, cool couple of days at MSP World at the Cosmopolitan in Las Vegas, NV. There were a myriad of partners, Managed Service Providers, Suppliers, and other IT Services in attendance.

What is MSP World?

As stated on the MSP World Conferences website: “MSPWorld is an MSPAlliance event and is the ONLY event in the managed services industry brought to you by MSPs. In other words, MSPWorld is driven by those that have had actual real-world experiences and successes in the managed services industry AS a managed service provider. Frequent MSPWorld attendees include senior analysts from Forrester Research, Gartner, influential members of the IT channel and business consumer press and other business executives that have a keen interest in the managed services and cloud market. And remember, MSPWorld is open to non-members as well.” http://www.mspworldconference.com/

This year included speakers from the FBI, NSA as well as many powerhouse technology firms offering solutions for MSPs and IT managers alike.

Network Remedy speaks on Marketing MSPs

Aaron Mangal, Business Development Manager and host of The Cloud Show, spoke to a packed house of attendees on Strategy, Marketing History and takeaways for those Technology professionals willing to listen.

Here is a link to the presentation: http://www.slideshare.net/aaronmangal/bringing-your-msp-out-of-obscurity-practical-marketing-thinking-for-a-digital-world


Further Reading and Resources

MSPs Struggle with Sales – http://searchitchannel.techtarget.com/news/4500256103/MSPWorld-2015-spotlights-MSP-sales-craft

How to Grow Your MSP Practice – http://searchitchannel.techtarget.com/news/4500255843/MSPWorld-2015-How-to-grow-your-MSP-business-practice

MSP World – http://www.mspworldconference.com/

The Cloud Episode 5: Edupreneurship and The Evolution of Education in this Digital Age

The Cloud Episode 5: Featuring Paul Way, Computer Science Professor of The Crossroads School

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Cloud Friend! Hello, Aaron Mangal here, host of The Cloud Radio show. Thanks so much for your interest in The Cloud and Network Remedy.

This production was created to increase your understanding of IT services and The Cloud. We hope you enjoy it.

Network Remedy is the sponsor of the show and is an IT consulting firm, Managed Services and Cloud Hosting Provider based out of San Jose, CA in Silicon Valley. This show is recorded live in partnership with OC Talk Radio and its owner Paul Roberts who is also a co-host as the voice of the curious common man.

In this episode, we interviewed Paul Way, Computer Science professor of the crossroads school. We discuss edupreneurship, technology, education and how this is being transformed by emerging technologies like the Cloud.

In addition, we discuss the role of teachers in the modern time as well as challenges we in preparing ourselves and the next generations for this current and future digital age.


Biography of Guest

Paul Way is an entrepreneur, technologist and computer science professor at the Crossroads independent school in Santa Monica.

After listening to today’s episode you will learn:

  • What Edupreneurship is
  • How young is too young to be an entrepreneur
  • Why its beholden to us to empower children early
  • A brief explanation of the Virtual Reality Expo in Irvine
  • How youth has a big involvement in emerging technology
  • How moving into the Information Age is going to yield mind blowing inventions
  • About the Internet of Things and the role it plays in society
  • How education is going beyond the typical campus environment
  • Why blended learning is a new amalgamation of technology and education
  • How free online education is disrupting the traditional system
  • The value of schools, classrooms and teachers in a world of The Cloud
  • Why we need a populace that is aware of their own potential versus being informed
  • The role of teachers to act as mentors and curators of information
  • How Khan Academy emerged and became what it is today
  • How the nature of education needs to change
  • How creating students that are informed engaged civic citizens
  • Whether or not our current curriculum are sufficient for the needs of the future
  • All the reading in the world doesn’t replace expertise
  • The challenges of tooling up our career skills for the future
  • Focus is paramount in the age of information overload
  • Having people to contact for help is critical for learning
  • How the 60’s idealism Hippy era of learning and helping each other out is coming back

Further Reading and Resources

Online Education

Khan Academy – https://www.khanacademy.org/

Coursera – https://www.coursera.org/

Edx – https://www.edx.org/

1150 Free online courses – http://www.openculture.com/freeonlinecourses

Academic Earth – http://academicearth.org/

Udemy – https://www.udemy.com/courses/

Crossroads School for Arts and Science – http://www.xrds.org/

Socal Virtual Reality Conference & Expo – http://www.socalvr.com/

Internet of Things – https://en.wikipedia.org/wiki/Internet_of_Things

The IoT is bigger than anyone realizes – http://www.wired.com/insights/2014/11/the-internet-of-things-bigger/



The Cloud Episode 4: What are Managed Services and Managed Service Providers (MSPs)?


Welcome to The Cloud!

The Cloud Episode 4: What are Managed Services and Managed Service Providers (MSPs)? 

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Thank you for tuning into The Cloud. We’re excited to bring you this production in an effort to increase your understanding of IT services and The Cloud. The Cloud was designed to explore all aspects of the Cloud and how it affects people, enterprises and society.

The Cloud is a series under Network Remedy Radio that originally emerged in partnership with Paul Roberts, the brains behind OC Talk Radio which is hosted in a live studio, in Costa Mesa in Orange County. He regularly steps in as a co-host of The Cloud, acting as the voice of the curious common man.

Network Remedy is the sponsor of The Cloud and was recently voted as a Top 20 Virtualization Company in Silicon Valley by CIO Review Magazine. They have 15+ years of CIO-level IT Consulting, Cloud Hosting and Managed IT Services for small to midsize business, non-profits and government agencies.


Aaron Mangal, Host of The Cloud

In this episode, which runs about 25 minutes, I am flying solo, briefly discussing definitions of Managed Services and Providers, The evolution of the industry, why it matters to your organization and how to determine what makes a quality Managed Services Provider (MSP).

For further details and visual aids, please visit the companion blog post: https://networkremedy.com/what-are-managed-services-and-managed-service-providers-msps/

Thanks for reading and May the Cloud be with You!

Further Reading and Resources